Welcome to La Pilates Studio! We are thrilled to have you join our community. As a participant in our studio, it’s important to understand the terms and conditions that govern our relationship. Please take a moment to carefully review the following terms and conditions.

1. Payment and Fees:
   
   

   • By enrolling in our services, you agree to pay the required fees for the specified classes, sessions, or memberships.
   • Payment schedules and accepted forms of payment will be outlined in the pricing and membership information provided to you at the time of registration.
   • All classes must be paid for before they are held.
   • All purchases are final. La Pilates does not offer refunds on service or products for change of mind.
   • Credits and memberships cannot be shared unless specified.
     
     

2. Reservations and Cancellations:
   
   

   • We encourage you to make class reservations in advance to secure your spot as space may be limited.
     
     

3. Schedule and Classes:
   
   

   • Class bookings are to be made on hello@la-pilatesstudio.com, Mindbody app, ClassPass app or our website.
   • To book into a class using our website or Mindbody app, you must have an active package in your account.
   • Class cancellations are to be made on hello@la-pilatesstudio.com or Mindbody app, up to 12 hours before the class start time without incurring a fee / class credit forfeiture.
   • Class schedules, session times, and any changes to the regular timetable will be communicated to you through email.
   • Students are required to do self-check-in at the counter table before attending a class.
   • La Pilates reserves the right to cancel a class that has been scheduled or to change the teacher mentioned in the schedule in the event of force majeure, including illness of the teacher.
   • The minimum capacity for a class at La Pilates is stated in La Pilates official Instagram account, under highlights “policy”. If the minimum capacity is not met, class will be canceled. A credit refund will be provided to affected clients.
     
     

4. Monthly Subscription Commitment:
   
   

   • Clients opting for the monthly subscription are required to commit to a minimum of three months.
   • Early cancellation of the monthly subscription before the completion of the initial three-month commitment will result in a charge equivalent to the remaining subscription fees for the committed period.
   • After the initial three-month commitment, the subscription will continue on a month-to-month basis.
     
     

5. Studio Etiquette and Code of Conduct:
   
   

   • We aim to maintain a positive and respectful environment for all participants.
   • Please adhere to our code of conduct, which includes:
     
     • Arrive 10-15 minutes before class. La Pilates reserves the right to refuse entry for later arrivals and forfeit the class credit.
     • Ensure you maintain good hygiene when you attend a class.
     • Ensure you are not participating in a class with a full stomach. Please do not eat later than 2 hours before the start of class.
     • La Pilates are committed to maintain an environment free from all forms of harassment.
     • Any conduct that creates an intimidating, offensive, or sexual behavior is strictly prohibited.
     • Valuable items shall be stored in lockers made available to you.
       
       

6. Health and Safety:
   
   

   • Your health and safety are our utmost priority. Please consult with your physician before starting any new fitness program.
   • You are responsible for informing our instructors about any health conditions, injuries, or concerns that may affect your participation in classes.
     
     

7. Liability Waiver:
   
   

   • By participating in our classes, sessions, or programs, you acknowledge and accept the inherent risks associated including physical injury, loss and damage of belongings and release La Pilates and its representatives from any liability for injuries or accidents that may occur while on our premises.
     
     

8. Personal Data:
   
   

   • La Pilates collects personal data of the Students and Participants to update its membership records, to execute payment orders and for administration and information purposes.
   • We are committed to safeguarding your personal information. Your data will be handled in accordance with our privacy policy, detailing our data collection, use, and protection practices.
     
     

9. Intellectual Property:
   
   

   • All content, including but not limited to class designs, instructional materials, and branding, is the intellectual property of La Pilates. It is prohibited to reproduce, distribute, or use such materials without our explicit consent.
     
     

10. Termination of Services:
    
    

    • Monthly subscriptions can be terminated after the initial three-month commitment by providing termination notice before the next billing cycle.
    • La Pilates reserves the right to refuse service, terminate access, or revoke membership privileges if, in our sole discretion, your conduct is deemed contrary to our studio’s values or detrimental to the experience of other participants.
      
      

11. Refund Policy:
    
    

    • All payments for services, classes, sessions, or memberships are non-refundable.
    • Refunds will not be provided for missed classes, unused sessions, or early termination of memberships.
    • In the event of extenuating circumstances, such as documented medical reasons that prevent participation, La Pilates may, at its discretion, consider a credit or alternative arrangement on a case-by-case basis.
      
      

12. Changes to Terms and Conditions:
    
    

    • La Pilates reserves the right to modify, update, or amend these terms and conditions at any time. We will notify you of any changes through the appropriate channels, and your continued use of our services constitutes acceptance of the revised terms.

By engaging with La Pilates services, you agree to abide by these terms and conditions. If you have any questions or require further clarification, please do not hesitate to reach out to our team. Thank you for choosing to be a part of La Pilates’ community. Your commitment and cooperation are greatly appreciated.